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ISQI CTFL-UT Exam Syllabus Topics:

SectionObjectives
Topic 1: User Surveys- Survey Techniques
  • 1. Feedback Collection
  • 2. Questionnaire Design
Topic 2: Basic Concepts- Fundamentals
  • 1. Usability
  • 2. User Experience
  • 3. Accessibility
  • 4. Human-Centered Design
Topic 3: Selecting Appropriate Methods- Method Selection
  • 1. Testing Techniques
  • 2. Review Techniques
  • 3. Survey Techniques
Topic 4: Usability and Accessibility Standards- Usability Standards and Manufacturer Guidelines
  • 1. ISO Usability Standards
  • 2. Platform Guidelines
- Accessibility Standards
  • 1. Accessibility Compliance
  • 2. WCAG
Topic 5: Roles and Responsibilities- Stakeholder Collaboration
  • 1. Tester Responsibilities
  • 2. Business Stakeholder Responsibilities
  • 3. UX Specialist Responsibilities
Topic 6: Usability Reviews- Introduction and Approach
  • 1. Expert Reviews
  • 2. Heuristic Evaluation
- Types of Usability Review
  • 1. Walkthroughs
  • 2. Checklist-Based Reviews
Topic 7: Risks in Usability, User Experience and Accessibility- Typical Risks
  • 1. Navigation Problems
  • 2. User Errors
  • 3. Interaction Issues
- Introduction
  • 1. Usability Risks
  • 2. Accessibility Risks
Topic 8: Usability Testing- Test Planning
  • 1. Selecting Participants
  • 2. Defining Objectives
- Test Execution
  • 1. Collecting Metrics
  • 2. Remote Testing
  • 3. Moderated Testing

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

Question #1

A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?

  • A. The usability of the website is bad - five minutes is way too long
  • B. The usability of the website is good - five minutes is a fair amount of time
  • C. That depends on the context of use as users may have different expectations
  • D. That depends on the accessibility of the website
Answer: C

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Question #2

A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

  • A. Users resist using a software product which is essential for their daily work because it lacks usability
  • B. Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
  • C. Users buy the software product but repeatedly need to call support because they don't understand how to use it
  • D. Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
Answer: B

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Question #3

What is good accessibility?

  • A. Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
  • B. Good usability of a software product on all devices (smart phone, computer, etc.)
  • C. Good usability of a software product by people with limited knowledge of the software
  • D. Good usability regardless of disturbances like bright sunlight, noise or wind
Answer: A

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Question #4

What is the System Usability Scale (SUS)?

  • A. Testing to evaluate the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use.
  • B. A requirement on the usability of a component of system
  • C. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
  • D. A simple, ten-item attitude scale giving a global view of subjective assessments of usability.
Answer: D

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