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| Certification Vendor: | GAQM |
|---|---|
| Exam Name: | GAQM ISO/IEC 20000-1:2018 Certified Lead Auditor (ISO2018LA) |
| Exam Number: | ISO2018LA |
| Passing Score: | 70% (28 out of 40 questions) |
| Real Exam Qty: | 40 |
| Related Certifications: | ISO/IEC 20000-1:2018 Lead Auditor (IT Service Management) ISO/IEC 20000-1 Service Management System Certifications |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice Questions |
| Available Languages: | English |
| Recommended Training: | ISO/IEC 20000-1 Lead Auditor Training (PECB equivalent) |
| Exam Registration: | GAQM ISO Certifications Official Page |
| Exam Way: | Online proctored multiple-choice exam |
| Pre Condition: | Basic understanding of IT service management and ISO/IEC 20000-1:2018 requirements is recommended. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso_iec_20000_2018_la |
| Section | Objectives |
|---|---|
| Audit Principles and Techniques | - Nonconformity identification and reporting - Audit execution and evidence collection - Audit planning and preparation |
| ISO Audit Framework | - ISO 19011 audit guidelines - First, second, and third-party audit differences - ISO/IEC 17021 certification audit principles |
| Service Management System (SMS) Fundamentals | - ISO/IEC 20000-1:2018 overview and purpose - Service management system concepts and terminology |
| Certification Exam Preparation | - Exam structure and question format - Passing criteria and scoring rules |
| SMS Requirements and Implementation | - Risk and change management in IT services - Service delivery and service level management - Context of the organization in SMS |
The ISO2018LA exam is how GAQM decides who earns the ISO/IEC 20000-1:2018 Certified Lead Auditor certification, which sits at the Professional level. It measures practical command of the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor objectives — the skills you'd actually use on the job — which is why it carries weight with employers in a competitive market. It's also part of a wider certification family that includes ISO/IEC 20000-1:2018 Lead Auditor (IT Service Management), ISO/IEC 20000-1 Service Management System Certifications, so the effort you invest here keeps paying off as you advance. Candidates do best when they treat the exam as a skills check, not a memory test.
GAQM organizes the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor syllabus into 5 domains, opening with Certification Exam Preparation, Audit Principles and Techniques, and Service Management System (SMS) Fundamentals. Those weightings are a gift: they tell you where the points concentrate, so you can front-load the domains that decide your score. The full breakdown lives in the exam topics section above — build your study plan around it.
Expect 40 questions within 60 minutes on the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor exam. Treat that ratio as a pacing contract: work out your per-question budget now, and during the exam, flag anything that threatens to overrun it and circle back later. Candidates who rehearse this under a real timer — the ActualTestsQuiz test engine runs one on every mock exam — consistently finish with time to review instead of guessing through the final questions.
GAQM lists the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor question types as: Multiple Choice Questions. Knowing the list is half the battle; the other half is practicing against each type until its mechanics are boring. For lengthy scenario items, anchor on the actual question sentence before digesting the stem. ActualTestsQuiz's 0 practice questions cover these formats, so nothing on your screen in the exam room is a first encounter.
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