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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. One key capability required for effective service delivery scheduling is?

A) Multi-channel selling
B) Cross-partner coordination/ management
C) Network optimization
D) Cross-docking to achieve supply chain service levels

2. Which of the following increases the complexity of trying to provide a seamless customer experience?

A) All of the above.
B) Many business functions required for effective commerce are executed outside the enterprise.
C) A large and increasing number of customer segments with varying expectations.
D) Many customers use a variety of touch points in the purchasing process.

3. What can service scheduling include?

A) Delivery
B) Credit
C) Service
D) All of the above.

4. What customer value is delivered with holistic inventory visibility?

A) Incorporating customer sentiment into the order process.
B) Providing only the best quality products.
C) Reducing supply chain costs.
D) Fulfilling orders via inventory in-transit.

5. How does global inventory visibility allow you to 'save the sale' in the event of a stock- out?

A) Triggering store to store transfers.
B) Optimizing the supply chain to minimize stock-outs.
C) All of the above.
D) Up-selling to a higher value product.

Solutions: