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IBM Enterprise Storage Technical Support Sample Questions:

1. Which solution offers compression?

A) FlashSystem 840
B) FlashSystem V840
C) DS8870
D) XIV

2. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
C) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
D) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.

3. A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

A) Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
B) The IBM XIV has two hot spare drives per module to handle failures.
C) The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
D) Each drive has spare capacity and spreads the data across the spare capacity of each drive.

4. During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?

A) Modeling of a specific storage configuration
B) Determine effective capacity of specific storage configuration
C) Resolution(s) to a performance problem
D) Simulation of performance under varying conditions

5. A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

A) Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
B) Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
C) Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
D) Determine how energy allocated to IT resources is used to produce business results.

Solutions: