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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Compliance and Release Management
B) IBM Remediation and Precision Manager
C) IBM Change and Configuration Management Database
D) IBM Data Integrity and Audit Manager

2. How can an incident management process provide value to the business?

A) to reduce the impact of service outages
B) to align people and processes for the delivery of service
C) to enable users to resolve problems
D) to help control infrastructure cost when adding new technology

3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured actions
B) Badly configured processes
C) Badly configured workflows
D) Badly configured cron tasks

4. A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?

A) Dependencies
B) Relationships
C) Links
D) Hierarchies

5. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) SWOT analysis
B) business process analysis
C) gap analysis
D) architecture analysis

Solutions: