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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Integration15%- Common Data Model
  • 1. External Storage Configuration
  • 2. Data Model Components
  • 3. Relationship Configuration
  • 4. Purpose of the Common Data Model
  • 5. Entities and Case Types
  • 6. Storage Options
Topic 2: Case Management10%- Service Request Management
  • 1. Case Creation Best Practices
  • 2. Case Behavior Configuration
  • 3. Create Service Requests
Topic 3: Application Development15%- Application Design
  • 1. Coexistence Configuration
  • 2. Modular Enterprise Reuse
  • 3. Center-Out Architecture
Topic 4: User Experience20%- Customer Service User Interface
  • 1. Constellation UX Best Practices
  • 2. Composite Tab Configuration
  • 3. Composite Best Practices
Topic 5: Interaction Management20%- Customer Interaction Handling
  • 1. Customer Engagement Processes
  • 2. Dialog Configuration
  • 3. Interaction Management Concepts
Topic 6: Reporting5%- Reporting and Analytics
  • 1. Insights
  • 2. Dashboards
Topic 7: Channels15%- Omnichannel Customer Service
  • 1. Pega Call Configuration
  • 2. Pega Digital Messaging
  • 3. Web Messaging Configuration
  • 4. Messaging AI Configuration
  • 5. Email Bot Configuration

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