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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

From where can you change the log-level for Avaya Oceana snap-in components?

A. Omni channel Data store
B. System Manager
C. Avaya Control Manager
D. Breeze Node CLI

Question 2

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A. Avaya Oceana Workspaces relies on CM for authentication and authorization.
B. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C. Avaya Oceana Workspaces does not require UAC authorization while logging in.
D. Avaya Oceana Workspaces requires LDAP Authentication while logging in.

Question 3

Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A. WorkRequestID
B. DNIS Number
C. Contextld
D. Caller ID

Question 4

Which statement regarding UCA Store Backup is correct?

A. UCA Store backup is immediately for the Avaya Oceana solution.
B. UCA Store backup can be taken without entering the backup password.
C. UCA Store backup can be run immediately and it does not support backup scheduling.
D. UCA Store backup can be run immediately or scheduled later.

Question 5

Which statement about Avaya Oceana CSC and ACS integration is true?

A. CSC uses AES to control and monitor Session Manager voice calls and resources.
B. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C. CSC communicates with Communication Manager through the DLG Interface in the AES.
D. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

Solutions: