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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?

A) Call Detail Records
B) Web Services
C) Voicemail Pro
D) one-X® Portal
E) Avaya Contact Recorder

2. If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?

A) A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.
B) A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
C) A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
D) A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.

3. A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records.
Which voicemail action type must be configured to achieve this?

A) Database Action
B) Conditional Action
C) Configuration Action
D) Miscellaneous Action

4. A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference.
Which of the following could be the possible reasons for this issue?

A) The Scopia video conferencing system is limited up to 10 participants.
B) The Collaboration Server license does not allow more than 10 participants in a video conference.
C) The customer's network bandwidth is not sufficient to support more than 10 video conference participants.
D) The 11th participant does not have the latest Scopia video conferencing software installed on their device.

5. If a company's internal DNS is down, how can a SIP Remote Worker client register with the IP Office using a Wi-Fi connection?

A) The client can only use the cellular network to register with the IP Office.
B) The client can use FQDN and port forwarding router to access the Internet DNS.
C) The client can use the Internet router/firewall to proxy the IP Office IP address.
D) DHCP can redirect the registration to a backup DNS.

Solutions: