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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A. This message can be ignored as it is not the reason the link is down.
B. The wrong CMS has been installed and the correct server needs to be ordered.
C. The wrong Communication Manager version on the CMS has been selected.
D. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

Question 2

How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A. Using CMS main menu, System Setup menu, Package management option
B. Using cms svc menu, pkg_install option
C. From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D. Using cms adm menu:, pkg_install option

Question 3

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A. CMS version is misconfigured on the system-parameters features form.
B. CM version is not matching CMS setup.
C. CMS version is not configured an the system-parameters features farm,
D. There is no network connection to CLAN.

Question 4

A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
B. All changes are made in the CM using the change cam proc screen
C. emssve change authorizations; make needed changes to authorization
D. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.

Question 5

Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A. E has a vector variable that is changed when an evacuation is required
B. E has been administered as a Feature Access Code
C. E is assigned to a VDN that routes calls to an evacuation vector
D. E is a standard vector code for evacuation

Solutions: