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Updated: Jul 22, 2026
No. of Questions: 123 Questions & Answers with Testing Engine
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Microsoft MS-720 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Passing Score: | 700 (on a scale of 1000) |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 40-60 |
| Exam Format: | Multiple-choice, Multiple-response, Scenario-based, Case studies |
| Exam Price: | $165 USD |
| Related Certifications: | Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (replacement) |
| Certificate Validity Period: | 2 years |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Portuguese (Brazil), Chinese (Simplified), Chinese (Traditional), Korean |
| Recommended Training: | Microsoft Learn Training Path Official MS-720 Study Guide |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Microsoft MS-720 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; retired June 30, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Microsoft Teams, Microsoft 365, PowerShell, and telecommunication technologies |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720/ |
Format of Microsoft MS-720 Exam
Exam Length: 60 questions
Passing score: 70%
Language: English
Exam Duration: 120 minutes.
Exam Format: Multiple choice questions
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
Prerequisites of Microsoft MS-720 Exam
There are a lot of prerequisites you need to pass before you can sit down for the Microsoft MS-720 exam. You will need to have been working in the field of voice engineering for at least three years, and you will need to have a deep understanding of how the tools work. There are two required training courses, each of which lasts at least four hours. One is on TTS and the other on speech recognition.
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Plan and configure Direct Routing | 15-20% | - Implement call routing policies - Design Direct Routing infrastructure - Configure media bypass - Configure Session Border Controller (SBC) - Deploy Survivable Branch Appliance (SBA) |
| Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Troubleshoot PSTN connectivity - Analyze call analytics and logs - Resolve Direct Routing issues - Monitor call quality and reliability |
| Plan and configure Microsoft Teams Phone | 25-30% | - Manage phone numbers - Select PSTN connectivity option - Plan and design Microsoft Teams PSTN solution - Implement emergency calling - Configure audio conferencing - Configure auto attendants and call queues |
| Optimize network performance | 5-10% | - Assess network requirements - Validate network performance - Implement quality of service (QoS) - Plan network topology |
| Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Manage voice applications - Implement call park and call transfer - Assign licenses and policies - Configure voice routing policies |
| Plan and configure Microsoft Teams clients and devices | 5-10% | - Update and monitor devices - Configure IP phones and Teams Rooms - Plan device deployment - Manage device policies |
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