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Updated: Oct 11, 2026
No. of Questions: 90 Questions & Answers with Testing Engine
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Microsoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Real Exam Qty: | 45-60 |
| Exam Price: | $165 USD |
| Exam Format: | Multiple choice, Scenario-based, Multiple response, Drag and drop |
| Passing Score: | 700 / 1000 |
| Related Certifications: | MCSE: Business Applications MCP |
| Certificate Validity Period: | Retired on March 31, 2017; no longer active |
| Available Languages: | English, Japanese |
| Exam Duration: | 150 minutes |
| Recommended Training: | Microsoft Official Learning Path Microsoft Partner Training |
| Exam Registration: | Microsoft Exam Page Pearson VUE Registration |
| Sample Questions: | Microsoft MB2-718日本語 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE centers or online proctored (before retirement) |
| Pre Condition: | Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx |
Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Duration | 120 mins |
| Schedule Exam | Pearson VUE |
| Exam Code | MB2-718 |
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Passing Score | 700 / 1000 |
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
| Exam Price | $165 (USD) |
| Number of Questions | 40-60 |
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
How much MB2-718 Exam Cost
The price of the MB2-718 exam is $165 USD.
How to book the MB2-718 Exam
These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Service Management Analysis and Voice of the Customer | 25% | - Service analytics and reporting
|
| Configure Unified Service Desk | 20% | - Session management and integration - Toolbars, navigation rules, and events - Hosted controls and configuration |
| Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Configure Interactive Service Hub / Customer Service Hub
|
| Manage Dynamics 365 Field Service Integration | 20% | - Field service and customer service integration - Products, price lists, and territories - Resource management and scheduling |
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