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Updated: Oct 21, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITIL-F / EX0-105 |
| Available Languages: | Dutch, Japanese, Arabic, Spanish, Chinese, French, Portuguese, English, German |
| Passing Score: | 65% (26/40) |
| Exam Format: | Multiple choice, Closed book |
| Exam Price: | ~$250–$383 USD (varies by region) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL Expert |
| Certificate Validity Period: | Lifetime |
| Exam Duration: | 60 (75 for non-native language) |
| Real Exam Qty: | 40 |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; accredited training recommended but not required |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 15% | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
| Topic 2: Key Concepts of Service Management | 10% | - Service relationships: provider, consumer, sponsor, user - Value, services, utility, warranty, outcomes, costs, risks |
| Topic 3: ITIL Guiding Principles | 15% | - Optimize and automate - Start where you are - Collaborate and promote visibility - Think and work holistically - Focus on value - Keep it simple and practical - Progress iteratively with feedback |
| Topic 4: General Management Practices | 15% | - Continual improvement - Service level management - Supplier management - Information security management - Relationship management |
| Topic 5: Service Value Chain | 15% | - Deliver and support - Design and transition - Engage - Improve - Obtain/build - Plan |
| Topic 6: Service Management Practices | 15% | - Service request management - Problem management - Service desk - Incident management - Change enablement |
| Topic 7: ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
EXIN ITIL Foundation Sample Questions:
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
- A. Project baseline
- B. Configuration baseline
- C. Asset baseline
- D. Change baseline
Correct Answer: B 🗳️
Which of the following in NOT an objectives of the operations management function?
- A. Delivering Operational improvements to achieve reduced costs.
- B. Swift application of skills to diagnose any IT Operations failures that occur
- C. Maintenance of status quo to achieve stability of day to day processes and activities
- D. Management of the definitive media library (DML)
Correct Answer: B 🗳️
Which one of the following is the BEST definition of reliability?
- A. How long a service or configuration item (CI) can perform its function without failing
- B. The availability of a service or component
- C. The level of risk that affects a service or process
- D. How quickly a service or component can be restored to normal working order
Correct Answer: A 🗳️
What is the CORRECT definition of service management?
- A. A group of events that meet the demand from customers for services that they receive
- B. A set of specialised organisational capabilities for delivering value to customers in the form of services
- C. A group of people that manages services to fulfil the needs of users and customers
- D. A set of specialised assets for transitioning services into the live operational environment
Correct Answer: B 🗳️
Which of the following identifies the purpose of design coordination?
- A. Control of all supplier relationships from design right through to the production environment
- B. Designing of all the links between every service design process and all other processes in the service lifecycle
- C. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
- D. Ensuring all service designs have availability designed into them
Correct Answer: C 🗳️
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