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Updated: Sep 02, 2026
No. of Questions: 28 Questions & Answers with Testing Engine
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HP HP3-C02 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | HP Color LaserJet CP6015 and CM6040 MFP Service Qualification |
| Exam Number: | HP3-C02 |
| Real Exam Qty: | 28 |
| Exam Duration: | 60 minutes |
| Related Certifications: | HP Printer Service Certification HP LaserJet Service Qualifications |
| Certificate Validity Period: | Typically 3 years |
| Exam Price: | Varies by region, approx $100–$150 USD |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Recommended Training: | HP CP6015/CM6040 Service Training |
| Exam Registration: | HP Service Certification Portal Pearson VUE Testing |
| Sample Questions: | HP HP3-C02 Sample Questions |
| Exam Way: | Proctored online or onsite at authorized HP testing centers |
| Pre Condition: | Basic knowledge of HP LaserJet printers and MFP service procedures; recommended completion of HP service training modules |
| Official Syllabus URL: | https://support.hp.com/us-en/document/c02549678 |
HP HP3-C02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 20% | - Hardware setup and assembly - Firmware update and initialization - Network connectivity and configuration |
| Maintenance and Preventive Service | 15% | - Cleaning procedures and consumables - Regular maintenance kits and replacement - Calibration and adjustment |
| Troubleshooting and Repair | 20% | - Image quality problems and solutions - Paper jam and feed system issues - Error codes and messages interpretation - Component testing and replacement |
| Product Overview and Specifications | 20% | - System components and interfaces - CP6015 printer specifications - CM6040 MFP features and architecture |
| Operation and Functionality | 25% | - MFP scanning, copying, and fax functions - Print mechanism and image formation - Control panel navigation and settings |
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