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Updated: Aug 29, 2026

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HP HP0-286 Exam Overview:

Certification Vendor:Hewlett-Packard (HP)
Exam Name:HP OpenView Servicecenter 6.x Administrator
Exam Number:HP0-286
Passing Score:70%
Exam Duration:105 minutes
Available Languages:English
Exam Format:Multiple Choice
Related Certifications:HP OpenView Servicecenter Administrator
HP IT Service Management Certifications
Real Exam Qty:60
Certificate Validity Period:Retired / No longer offered
Recommended Training:HP IT Service Management Training (legacy HP courses)
Exam Registration:HP Certification Portal (legacy)
Sample Questions:HP HP0-286 Sample Questions
Exam Way:Proctored exam (historically available via Pearson VUE or HP certification centers; now retired)
Pre Condition:No formal prerequisite; recommended experience with HP OpenView Servicecenter or IT Service Management systems
Official Syllabus URL:https://www.hp.com

HP HP0-286 Exam Syllabus Topics:

SectionObjectives
ServiceCenter Architecture and Components- Database structure
  • 1. Schema design and data flow
    • 2. Performance considerations
      - System architecture overview
      • 1. Core modules and services
        • 2. Client-server model
          Configuration and Customization- System configuration
          • 1. Forms and templates
            • 2. Business rules configuration
              - Customization tools
              • 1. UI customization
                • 2. Scripting and integrations
                  Administration and Maintenance- System maintenance
                  • 1. Backup and recovery
                    • 2. Performance tuning
                      - User and role management
                      • 1. Access control
                        • 2. Permissions management
                          Service Desk and Incident Management- Incident lifecycle management
                          • 1. Assignment and escalation rules
                            • 2. Logging and categorization
                              - Service request handling
                              • 1. Approval processes
                                • 2. Workflow automation
                                  Reporting and Analytics- Standard reports
                                  • 1. Incident and problem reports
                                    - Advanced reporting
                                    • 1. Custom report generation

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