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Updated: Jul 28, 2026
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| Certification Vendor: | ServiceNow |
| Exam Name: | Certified Implementation Specialist - Software Asset Management Professional Exam |
| Exam Number: | CIS-SAM |
| Exam Price: | $250 USD |
| Passing Score: | Approx. 70% (variable cut score) |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | CIS-DF (Data Foundations) CIS-ITSM CIS-HAM |
| Exam Format: | Multiple Choice (Single Answer), Multiple Select (Multiple Answers) |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | SAM Professional Fundamentals On-Demand Implementer Software Asset Management (SAM) Professional |
| Exam Registration: | ServiceNow University Registration Pearson VUE Scheduling |
| Sample Questions: | ServiceNow CIS-SAM日本語 Sample Questions |
| Exam Way: | Online proctored via Pearson VUE OnVUE or onsite at authorized test centers |
| Pre Condition: | Must hold CIS-DF (Certified Implementation Specialist - Data Foundations) certification; recommended 3-6 months of implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-software-asset-management?id=kb_article_view&sysparm_article=KB0011570 |
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sam-blueprint.pdf
Software Asset Management (CIS-SAM) Exam is not a challenging one, but one may find it difficult if not well educated. For this reason, we invite students to interact with fellow students in the ServiceNow group to learn together, as well as to take the advice of people who have already taken part in the test, and to lead themes that are difficult and need further effort from students. If students read CIS-SAM exam dumps given and evaluate their comprehension and awareness of CIS-SAM practice exams, they will certainly take advantage of their fellow students, gain a greater understanding of the exam structure and test setting, and these CIS-SAM exam dumps significantly reduce the complexity of the exam. Over the years, these exam dumps have been researched by students and scored very well in the tests.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Asset Core Overview & Fundamentals | 14% | - Process Architecture - Software Asset Management Basics - Application Overview and Recommended Practices |
| Topic 2: Practical Management of Software Compliance | 30% | - License Metrics, Entitlements and Allocations - Software Products and Models - Software Reconciliation and Compliance |
| Topic 3: Operational Integration of Software Processes | 13% | - Contract and Change Management - Software Remediation and Reclamation - Service Catalog and Procurement Integration |
| Topic 4: Data Integrity – Attributes and Sources for the Data | 28% | - Content Services and Publisher Packs - Software Discovery and Normalization - Importing Data |
| Topic 5: Extending SAM | 15% | - Installation Optimization and Metering - Software Model Lifecycle and Retirement - Reporting, Dashboards and Maintenance |
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