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Updated: Oct 30, 2026
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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Event Management Exam |
| Exam Number: | CIS-EM |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Passing Score: | 70% |
| Exam Price: | $150 USD |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 30 |
| Related Certifications: | Certified Implementation Specialist - ITOM |
| Exam Duration: | 60 minutes |
| Recommended Training: | Event Management Fundamentals |
| Exam Registration: | ServiceNow Webassessor |
| Sample Questions: | ServiceNow CIS-EM日本語 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: 6 months experience with ServiceNow, participation in ITOM/Event Management projects; Event Management Fundamentals training |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-event-management-mainline |
ServiceNow CIS-EM Exam is not just what you learn in class. It's not just the ServiceNow CIS-EM Exam book and the other study guides you may have. ServiceNow Certified Implementation Specialist Event Management Exam is more than just book learning. ServiceNow CIS-EM Exam is about learning the material, understanding it, applying it and then putting it into practice. The most important part of ServiceNow CIS-EM Exam study is your own CIS-EM Dumps. ServiceNow Certified Implementation Specialist Event Management Exam questions are like a puzzle to be solved, except they are much easier than jigsaw puzzles because they all have a single answer. If you get one wrong, it's simply because you misunderstood something; there is nothing to figure out, no ambiguity to resolve.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Optimization | 10% | - Performance tuning and noise reduction - Security and access control - Best practices and operational efficiency - Maintenance and troubleshooting |
| Topic 2: Event Configuration and Processing | 27% | - Event lifecycle and processing flow - CI binding and identification - Inbound actions and event management jobs - Scripting: Regex, JavaScript, PowerShell - Connectors: preconfigured, custom, push/pull methods - Event rules, filters, thresholds, and field mapping |
| Topic 3: Architecture and Discovery | 10% | - CMDB integration and dependency mapping - Event Management architecture - Monitoring process and data flow - Discovery and MID Server components |
| Topic 4: Alerts and Correlation | 30% | - Impact profiles, impact trees, and service impact analysis - Alert Intelligence and Service Operations Workspace features - Alert processing and management rules - Incident creation and integration - Alert grouping and correlation strategies - Priority calculation, scoring, and groups - Alert definition and attributes |
| Topic 5: Event Management Overview | 13% | - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Customer challenges and business value - Key features and capabilities - Common Service Data Model - IT Operations Management (ITOM) solution |
| Topic 6: Event Sources and Integration | 10% | - Third-party integration best practices - Metric connectors and data collection - Supported event sources and protocols - Monitoring tool integration |
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