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Updated: Oct 28, 2026
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GAQM CCCM-001 Exam Overview:
| Certification Vendor: | GAQM (Global Association for Quality Management) |
|---|---|
| Exam Name: | GAQM Certified Call Centre Manager (CCCM-001) |
| Exam Number: | CCCM-001 |
| Real Exam Qty: | CCCA-001: 50 MCQs; CTL-001: 70 MCQs |
| Exam Price: | Approximately USD 150 per exam voucher (may vary by region/package) |
| Passing Score: | CCCA-001: 70% (35/50); CTL-001: 80% (56/70) |
| Certificate Validity Period: | Lifetime certification once both required exams are passed |
| Available Languages: | English |
| Exam Duration: | 120 (CCCM certification requires two exams: CCCA-001 and CTL-001, each 60 minutes) |
| Exam Format: | Multiple Choice Questions, Remote / anytime exam within validity period, Online AI-proctored |
| Related Certifications: | Call Team Leader (CTL-001) Certified Call Centre Associate (CCCA-001) |
| Recommended Training: | GAQM Call Centre Certification Training |
| Exam Registration: | Official GAQM CCCM Certification Page |
| Exam Way: | Online AI-proctored exam, remote access available globally |
| Pre Condition: | Must pass both CCCA-001 (Call Centre Associate) and CTL-001 (Call Team Leader) exams |
| Official Syllabus URL: | https://gaqm.org/certifications/call_centre/cccm |
GAQM CCCM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Centre Management Fundamentals | - Team Leadership
|
| Topic 2: Call Centre Operations & Reporting | - Process Optimization
|
| Topic 3: Customer Service Excellence | - Customer Interaction Skills
|
| Topic 4: Leadership & Organizational Development | - Management Skills
|
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