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Updated: Aug 06, 2026
No. of Questions: 85 Questions & Answers with Testing Engine
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Apple 9L0-005 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Desktop Service Certification Exam |
| Exam Number: | 9L0-005 |
| Exam Format: | Multiple-choice, Multiple-select, Matching |
| Real Exam Qty: | 72 |
| Passing Score: | 76% |
| Available Languages: | English |
| Exam Price: | $149 USD |
| Related Certifications: | Apple Certified Mac Technician (ACMT) Apple Service Certification |
| Exam Duration: | 90 minutes |
| Sample Questions: | Apple 9L0-005 Sample Questions |
| Exam Way: | Online (Pearson VUE) |
| Pre Condition: | AppleCare Technician Training (recommended) |
| Official Syllabus URL: | https://training.apple.com |
Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applications & Troubleshooting | - System Troubleshooting
|
| Topic 2: Desktops & Displays | - Displays & Graphics
|
| Topic 3: macOS Installation & Setup | - Configuration
|
| Topic 4: User Accounts & Permissions | - Account Management
|
| Topic 5: Network Configuration | - Connectivity
|
Apple Desktop Service Certification Sample Questions:
1. Which of the following is NOT one of the three qualities that define a quick fix?
A) eliminates intermittent problems
B) involves little or no risk of harm to the system
C) has little or no cost
D) can be performed quickly
2. Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY
A) Flashing question mark appears on display.
B) Computer beeps three times.
C) Fans turn off.
D) Apple logo appears on display.
E) Startup chime sounds.
3. "In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?
A) It signifies that memory should be replaced.
B) It signifies that Apple Hardware Test requires more memory.
C) It signifies that test results have been memorized.
D) It signifies that all memory slots are occupied.
4. Which of the following combination of Drive Module Status Lights and Drive Module Activity Lights should you look for before you can safely remove a module from an Xserve G5?
A) Both lights ON
B) Status light ON, activity Light OFF
C) Status light OFF, activity light ON
D) Both lights OFF
5. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE
A) Network / Internet connectivity issues
B) Computer does not sleep / wake from sleep
C) Cursor is unresponsive in Finder
D) Computer does not turn on
E) USB and/or FireWire port(s) do not function
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D,E | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B,D,E |
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