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Updated: Aug 08, 2026
No. of Questions: 77 Questions & Answers with Testing Engine
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Apple 9L0-004 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Desktop Service Exam |
| Exam Number: | 9L0-004 |
| Passing Score: | 72% |
| Real Exam Qty: | 77 |
| Exam Format: | Multiple Choice, Single-select, Multiple-select |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Exam Price: | $85 USD (historical) |
| Available Languages: | English |
| Related Certifications: | Apple Certified Macintosh Technician (ACMT) |
| Recommended Training: | Apple Service Training Archives |
| Exam Registration: | Pearson VUE (historical) |
| Sample Questions: | Apple 9L0-004 Sample Questions |
| Exam Way: | In-person at authorized Pearson VUE test centers (retired) |
| Pre Condition: | No mandatory prerequisites; recommended basic Mac hardware/software experience |
| Official Syllabus URL: | Retired, no official active URL |
Apple 9L0-004 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Diagnostics | 25% | - Startup issues, power failures, and display problems - Network, storage, and peripheral troubleshooting - System logs and error code interpretation - Using Apple Service Diagnostics (ASD) |
| Installation & Disassembly Procedures | 20% | - Component replacement and upgrade guidelines - Proper disassembly and reassembly techniques - Cable routing and connection standards |
| Hardware Architecture & Identification | 25% | - Model identification and serial number lookup - Power systems, logic boards, memory, storage, and peripherals - iMac, Mac mini, Mac Pro, and Mac hardware components |
| Software & macOS Support | 15% | - File systems, permissions, and system preferences - Customer communication and service documentation - macOS installation, recovery, and update procedures |
| Safety & Environmental Guidelines | 15% | - Electrostatic discharge (ESD) protection - Battery and hazardous material handling - Regulatory compliance and e-waste disposal |
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