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Updated: Sep 02, 2026
No. of Questions: 90 Questions & Answers with Testing Engine
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Avaya 3C00120A Exam Syllabus Topics:
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Reference: https://www.avaya-learning.com/lms/_assets/guides/Sales_and_Design_Credential_Guide.pdf
Avaya 3C00120A Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | APDS Customer Experience Manager Online Test |
| Exam Number: | 3C00120A |
| Exam Format: | Drag and Drop, Hot Spot, Multiple Choice |
| Passing Score: | 63% / 800 (scale-based) |
| Related Certifications: | APDS Avaya Scopia Avaya Contact Center Select (ACCS) |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 - 90 |
| Exam Price: | USD 81 - 129 (may vary by region) |
| Available Languages: | English |
| Exam Duration: | 90 - 120 |
| Recommended Training: | Avaya Customer Experience Management Overview Course |
| Exam Registration: | Avaya Learning Center |
| Sample Questions: | Avaya 3C00120A Sample Questions |
| Exam Way: | Online proctored test, remote delivery |
| Pre Condition: | Basic knowledge of Avaya Aura, contact center concepts, and IP telephony; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
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