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Updated: Sep 05, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 90–103 |
| Exam Format: | Multiple Choice |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) - SME Communications Avaya IP Office Platform Certifications |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed by Avaya |
| Recommended Training: | Avaya SME Communications Support Training Avaya IP Office Administration and Maintenance |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Avaya official training and hands-on experience with IP Office / SME Communications solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Administration | 15% | - Access Control and Permissions
|
| Topic 2: SME Communications Solution Architecture | 20% | - IP Office Platform Overview
|
| Topic 3: Installation and Configuration | 30% | - IP Office Setup
|
| Topic 4: Maintenance and Troubleshooting | 35% | - System Monitoring and Diagnostics
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question 1
What is happening when an IP412 control unit system status light is solid red?
A. The Local Area Network is not connected.
B. The Voice Compression Module is not installed.
C. The .bin files are not loaded in the control unit.
D. The IP Office Professional license is not installed or is not valid.
Question 2
A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?
A. SNMP
B. Voicemail Pro Client
C. System Status Application
D. IP Office Monitor
E. SMDR
Question 3
For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)
A. Set IP address of call accounting software.
B. Set CDR.
C. Set SMDR.
D. Install Delta Server.
Question 4
Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)
A. Calls are not tromboned.
B. ACD routes are not compromised.
C. VMPro ports are not over-subscribed.
D. Trunk ports are not over-subscribed.
E. VCM resources are not over-subscribed.
Question 5
A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?
A. Forward Hunt Group Calls
B. Incoming Call Route Fallback Destination
C. Time of Day Forwarding
D. Time Profile
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A,C | Question 4 Answer: C,D,E | Question 5 Answer: D |
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