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Updated: Sep 23, 2026
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Target Audience
The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
Aim of the Certificate Exam
The certification exam is designed to help the candidate excel and command his future progression. It is designed to
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Empower individuals to execute tasks with confidence and skill
- Differentiate individual in a crowded job market
Oracle 1z1-562 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Care and Billing 2 Essentials |
| Exam Number: | 1Z0-562 |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | Valid for life (no expiration per Oracle policy) |
| Available Languages: | English |
| Passing Score: | 64% |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 245 |
| Real Exam Qty: | 70 |
| Recommended Training: | Oracle Utilities Customer Care and Billing 2 Implementation Training |
| Exam Registration: | Oracle University Pearson VUE |
| Sample Questions: | Oracle 1z1-562 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; Oracle recommends implementation experience with Oracle Utilities Customer Care and Billing |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-care-and-billing-2-essentials/trackp_1797 |
For more info visit:
Oracle Utilities Customer Care and Billing 2 Essentials
Exam Content
The examination consists of 70 Questions. Candidates should score 60% to clear the examination.
Formats of Question
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.
Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Billing, Payments & Adjustments | 20% | - Configure adjustments and payment plans - Manage billing processes - Process payments and overpayments |
| Topic 2: Business Objects & Framework | 20% | - Understand business object elements and lifecycle - Use Oracle Utilities Application Framework - Configure business rules and bundling |
| Topic 3: Scripts & Automation | 15% | - Configure BPA scripts - Implement service scripts |
| Topic 4: Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| Topic 5: User Interface & Navigation | 15% | - Navigate Oracle Utilities CCB interface - Use Control Central and help documentation |
| Topic 6: Collections & Field Activities | 15% | - Maintain service cycles and routes - Upload and manage field activities - Manage overdue debt and collections |
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