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Updated: Jul 28, 2026
No. of Questions: 202 Questions & Answers with Testing Engine
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IBM 000-030 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Tivoli Service Request Manager V7.2 Implementation (000-030) |
| Exam Number: | 000-030 |
| Related Certifications: | IBM Tivoli Service Automation Manager V7.2 Implementation IBM Tivoli Monitoring V6.x IBM Tivoli Service Management Suite |
| Exam Duration: | 90-120 |
| Real Exam Qty: | Around 60-80 (varies by version) |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Available Languages: | English |
| Recommended Training: | IBM Tivoli Service Management training courses |
| Exam Registration: | IBM Certification Portal |
| Sample Questions: | IBM 000-030 Sample Questions |
| Exam Way: | Typically proctored computer-based exam (Pearson VUE or IBM certification partner depending on region) |
| Pre Condition: | Basic knowledge of IT Service Management (ITSM) and IBM Tivoli product suite recommended. |
| Official Syllabus URL: | https://www.ibm.com |
IBM 000-030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Administration | - System administration and troubleshooting - User roles and access control |
| Topic 2: Workflow and Process Design | - Request workflow customization - Automation scripts and process automation |
| Topic 3: System Installation and Configuration | - Core configuration components - Installation prerequisites and environment setup |
| Topic 4: Service Request Management Overview | - ITSM concepts and Service Request lifecycle - IBM Tivoli Service Request Manager architecture |
| Topic 5: Integration and Data Management | - Data synchronization and reporting - Integration with Tivoli products and external systems |
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