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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was beschreibt, wie Komponenten und Aktivitäten zusammenarbeiten, um die Wertschöpfung zu ermöglichen?

A) Eine Servicebeziehung
B) Die ITIL-Leitprinzipien
C) Die vier Dimensionen des Servicemanagements
D) Das ITIL-Service-Wertesystem

2. Was ist als Zustandsänderung definiert, die für das Management eines IT-Dienstes von Bedeutung ist?

A) Problem
B) Bekannter Fehler
C) Vorfall
D) Ereignis

3. Welche Aktivität in der Wertschöpfungskette stellt sicher, dass die fortlaufende Serviceaktivität den Erwartungen der Benutzer entspricht?

A) Liefern und unterstützen
B) Plan
C) Einbinden
D) Erhalten/Erstellen

4. Welcher Leitsatz besagt, dass es in der Regel nicht notwendig ist, etwas Neues zu bauen?

A) Ganzheitlich denken und arbeiten
B) Iterativer Fortschritt mit Feedback
C) Fokus auf Wert
D) Beginnen Sie dort, wo Sie sind

5. Welche Dimension des Servicemanagements berücksichtigt die Koordination von Aktivitäten?

A) Information und Technologie
B) Wertströme und Prozesse
C) Partner und Lieferanten
D) Organisationen und Personen

Solutions: