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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

A) Business objectives
B) Improvement plans
C) KPI reports
D) Assessment results

2. What is a user?

A) The role that uses services
B) The role that defines the requirements for a service
C) The role that directs and controls an organization
D) The role that authorizes budget for service consumption

3. How do 'continual improvement registers' help to create value?

A) By documenting all improvement ideas in a single place
B) By making improvements visible
C) By assigning change authorities for change requests
D) By monitoring achievement against service level targets

4. Which dimension includes the knowledge needed for the management of services?

A) Information and technology
B) Organizations and people
C) Partners and suppliers
D) Value streams and processes

5. Which helps to streamline the fulfilment of service requests?

A) Eliminating service requests which have complex workflows
B) Separating requests relating to service failures from the degradation of services
C) Understanding which service requests can be accomplished with limited approvals
D) Creating new workflows for every service request

Solutions: