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Last Updated: Sep 13, 2026
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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Planning and Designing Usability Tests | - Test participants and user profiles - Test objectives and scope definition - Test scenarios and task design |
| Topic 2: Usability Evaluation Methods | - Cognitive walkthrough - User observation and feedback methods - Heuristic evaluation - Usability testing approaches (moderated/unmoderated) |
| Topic 3: Usability in Software Development Lifecycle | - Integration of usability in requirements - Usability considerations in design and implementation |
| Topic 4: Fundamentals of Usability | - Usability concepts and definitions - User experience (UX) principles - Human factors in software usage |
| Topic 5: Analysis and Reporting | - Defect reporting and UX reporting - Usability metrics (effectiveness, efficiency, satisfaction) - Interpreting usability findings |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
How can the approach for conducting user surveys be summarized best?
- A. Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate
- B. Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate
- C. Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
- D. Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
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A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?
- A. Users resist using a software product which is essential for their daily work because it lacks usability
- B. Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
- C. Users buy the software product but repeatedly need to call support because they don't understand how to use it
- D. Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
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A "usability requirement" is:
- A. A requirement on the usability of a component or system
- B. A requirement needed for a usability tester
- C. A requirement how to conduct a usability test
- D. A requirement needed to define the size of a mobile phone used in a usability test
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Why are positive usability findings of high importance? Which of the following statements is wrong?
- A. Positive findings are of high importance because they can be used in the report to justify the costs of the test.
- B. Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
- C. Positive usability findings allow a better view of the usability of the product.
- D. Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
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