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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
C) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

2. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "webexApp": {"enabled": true}
B) "comp": "webex-app"
C) "comp": "agentx-webex"
D) "webexAppEnabled":true
E) "desktopChatApp": {"webexConfigured": true}

3. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Engage integration authorization in Webex Connect.
B) Complete Webex CC Engage integration authorization in Webex Engage.
C) Complete Webex CC Task integration authorization in Webex Engage.
D) Complete Webex CC Task integration authorization in Webex Connect.
E) Complete WxCC Task integration authorization in Webex Engage.

4. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) MPLS Layer 3 VPN
B) Expressway Mobile and Remote Access
C) HSRP gateway redundancy
D) CUCM Extension Mobility

5. A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A) Create a channel with Social Channel as a channel type.
B) Assign a phone number to a channel.
C) Assign an asset to a channel.
D) Create a channel with Email as a channel type.
E) Create a channel with Chat as a channel type.

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