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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

A new member of a parent group asks for advice on how to handle a bullying incident. The member's question has been posted for several hours. No other members have responded.
What is the most effective action to promote discussion and collaboration regarding this topic among parents in this group?

A. Post a comment tagging other members who can help
B. Message some relevant members to ask them to comment
C. Recommend external resources about the topic
D. Repost the question as an announcement

Question 2

A community with a strong online and in-person offering received funding 12 months ago to grow and scale the community globally. To secure similar future funding opportunities and brand partnerships, the community manager needs to compile a report that shows that the community achieved its goals with the original funding.
Which data should the community manager include in this report?

A. Compile insights that include dates, demographics of members across the community and growth numbers
B. Share quotes and a detailed word cloud to illustrate key sentiments and powerful member recommendations
C. Show a graph that includes online and offline community membership growth numbers for the past 5 years
D. Compile a set of community recommendations and testimonials with individual demographic information

Question 3

A hiking community plans to bringing together a large number of members to complete a mountain climbing challenge for charity.
This is the largest fundraiser the community will host, and this year is the third year they plan to run it.
Which two things can the community manager do to ensure they succeed in getting the most members to join the challenge? (Choose 2)

A. Highlight past photos and success stories and tag members who have joined past challenges.
B. Create posts to encourage people to sign up and have moderators answer any questions.
C. Message new members and invite them to participate in the challenge.
D. Start a secret group for people doing the challenge and post everything there.

Question 4

A pharmaceutical brand announces a new drug to stop the spread of a major disease. After the brand shares a press release on its social channels, 10 people claim that another one of the brand's drugs causes serious side effects. A health reporter for a major newspaper picks up the story and shares the comments on their own channel. Dozens of additional relevant comments are shared on the brand's press release post. Leadership asks the community manager to document organic, relevant comments over the next two weeks.
Which course of action should the community manager take to efficiently monitor the conversation for potential escalations?

A. Review comments on the company's press release post
B. Create a post specifically to gather feedback from the community
C. Create and track relevant keywords on social media channels
D. Activate a news alert for additional articles

Question 5

The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A. Reply to the member's comment and tag them in the rule post
B. Delete the member's comments and mute them for seven days
C. Repost a group rule and mute them for seven days
D. Remove the member from the group

Solutions: