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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

Question 1

Which statement about archive database Service role Configuration is true?

A. You can change database targets in Recorder Manager
B. You can create database targets in Recorder Manager
C. You can add multiple archive database targets
D. You can change database targets in Enterprise Manager

Question 2

The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A. Set up recording Environtment
B. Create Phones and Extensions
C. Create a phone Data Source
D. Create a Member Group

Question 3

On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

A. You are using Internet explorer 11.
B. You are using the wrong URL.
C. You so not have network connectivity to the Application Server.
D. You have the pop-up blocker turned on.

Question 4

Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A. Wfm
B. Interactions
C. eLearning
D. Coaching

Question 5

Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A. Local System
B. SA
C. MSA
D. DMSA

Solutions: