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Last Updated: Sep 19, 2026

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Avaya 3308 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
Exam Number:3308
Related Certifications:Avaya Workforce Optimization (WFO)
Avaya Contact Recording and Quality Monitoring Implementation
Exam Format:Multiple Choice, Scenario-based Questions
Real Exam Qty:65
Exam Duration:120 minutes
Passing Score:800
Certificate Validity Period:Typically 2 years (renewal required, subject to Avaya certification policy)
Exam Price:USD 60–100 (varies by region and provider)
Available Languages:English
Recommended Training:Avaya Workforce Optimization Fundamentals
Avaya Contact Recording and Quality Monitoring Training (WFO Bootcamp)
Exam Registration:Avaya Learning Certification Portal
Pearson VUE Avaya Exams
Sample Questions: DOWNLOAD DEMO
Exam Way:Proctored exam via Pearson VUE testing centers or authorized online delivery
Pre Condition:Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts
Official Syllabus URL:https://www.avaya-learning.com

Avaya 3308 Exam Syllabus Topics:

SectionObjectives
Implementation and Configuration- Database and storage configuration
- Server readiness and environment validation
- Recorder installation and configuration
Maintenance and Troubleshooting- Log analysis and error resolution
- Integration troubleshooting (QM / WFO)
- System monitoring and health checks
Avaya Quality Monitoring (QM)- EQConnect and IF Connect adapters
- QM workflow and evaluation process
- Agent scoring and performance metrics
Security and Compliance- Access control and audit logging
- Encryption and certificate management
Avaya Contact Recording Architecture- ACR system components and deployment
- Integration with Avaya Aura / WFO Framework
- Call capture methods (DMCC, SIP, H.323)

What Candidates Ask About the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance

Expect 65 questions with a time limit of 120 minutes. The smart move is to treat time as a resource: allocate a rough budget per question, mark the stubborn ones and move on, then return with fresh eyes. Two or three full timed runs in the ActualTestsQuiz desktop engine — which recreates the real exam environment — will calibrate your pace far better than untimed reading ever could.

Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts Keep in mind that vendors adjust their requirements over time, so verify the current rules on the official exam page (3308 official exam details) before you schedule anything.

Let's take delivery first: the instant your payment is confirmed, your download links activate and a copy is emailed to you within a minute — install on as many computers as you like, and if nothing arrives within 2 hours, our support team will sort it out. Now the safety net: sit the corresponding 3308 exam within 60 days of purchase and, if you don't pass, claim a full refund under our 100% Money Back Guarantee by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam; processing finishes within 7 days. Conditions apply: exams taken within 3 days of purchase are excluded, the candidate's name must match the payer's, and free or expired products aren't eligible. If you'd rather exchange than refund, we'll give you two other exam products of equal value for free, and your original updates keep running.

Per the official blueprint, the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance is organized into 5 domains — among them Avaya Contact Recording Architecture, Maintenance and Troubleshooting, Avaya Quality Monitoring (QM). The weights show where the exam spends its questions, so let them guide your study hours. The full domain-and-subtopic breakdown is in the outline section above.

Booking happens through the vendor's official registration channels:

Depending on your preference, the 3308 exam is offered Proctored exam via Pearson VUE testing centers or authorized online delivery — select the option that suits you during registration.

Yes. Try the free PDF demo first — it shows you the exact question style and answer quality before you spend anything. When you buy, 365 days of free updates come standard, with the newest versions sent straight to your mailbox; if your update period lapses later, you can renew it at 50% off in your member zone.

The vendor recommends these official training options:

Training covers the theory well, but self-assessment is what catches weak spots. Once the coursework is done, run the 3308 practice questions from ActualTestsQuiz and let your scores reveal what still needs work.

The official fee for the 3308 exam is USD 60–100 (varies by region and provider), and passing requires 800. Remember that the fee buys exactly one attempt — a retake costs the same amount again. That is a good reason to rehearse with the 65 practice questions from ActualTestsQuiz until you're consistently scoring past the threshold before paying for the real thing.

The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance is the vendor's official exam for the Avaya Certified Support Specialist (ACSS) - Contact Recording and Quality Monitoring certification, a credential at the Professional level. It is widely recognized because it verifies genuine, job-ready skill — exactly what employers shortlist for. It also connects to related credentials including Avaya Contact Recording and Quality Monitoring Implementation, Avaya Workforce Optimization (WFO), which makes it a solid anchor for a longer certification roadmap.

Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:

Question #1

To license Avaya Contact Recording a three digit code is needed.
What is this code called, and where can it be found?

  • A. License Generation Key; System > License
  • B. Avaya CR License code; System > License
  • C. License Generation Key; General Setup > Recorder
  • D. Avaya CR License code; Recorded Status > Ports
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Before connecting to the Enterprise Manager server, on which ACR must unlimited strength encryption be enabled?

  • A. Avaya Contact Recorder (ACR) Master only.
  • B. All Avaya Contact Recorder (ACR) Master Standbys and CRSs
  • C. Avaya Contact Recorder (ACR) Master and Standby only.
  • D. All Avaya Contact Recorder (ACR) Master Standby and Slaves
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the ACR& (Choose two.)

  • A. Avaya Media Application Server
  • B. Avaya IP Telephones
  • C. Avaya Contact Center Manager Server (CCMS)
  • D. Avaya Communication Server 1000 Gateway
  • E. Avaya Communication Server 1000 Call Server
Reveal Solution  Discussion  0

Correct Answer: D,E  🗳️

Question #4

Which procedure should be completed before upgrading an Avaya Contact Recorder
(ACR) to R12?

  • A. Backup the ACR MS SQL database.
  • B. Start the ACR Service.
  • C. Apply any existing software hotfixes.
  • D. Backup the ACR postgres database.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura
Contact Center, in a SIP based Contact Center.
Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

  • A. Communication Control Toolkit
  • B. Application Enablement Services
  • C. CTI Link as configured on the Communication Manager
  • D. eQuality Balance CTI Events Input
  • E. Meridian Link Services on the Avaya Aura Contact Center
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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