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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Communication Manager Extensions Management
B) IVK Sell Service
C) Multi tenancy Management
D) Call Flow Management

2. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) The ACCCM license file has expired.
B) The 5022/5023 portTelnet or ssh is disabled in CM.
C) The ACCCM server Remote Desktop is disabled.
D) A live user has already logged in to CM using similar login credentials.

3. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
B) Give the logged in user full control of the C:\temp directory.
C) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
D) Give the logged in user full control of the C:\ directory.

4. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Actions
B) Job
C) Schedule
D) Task

5. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Organization Hierarchy sites
B) OrganizationHierarchy teams
C) Administrators
D) Products
E) ACCCM Dial plans

Solutions: