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Last Updated: Sep 07, 2026
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
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Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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| Section | Objectives |
|---|---|
| Topic 1: Contact Center Administration | - Skills, queues, and routing strategies - User and agent configuration |
| Topic 2: Avaya Aura Contact Center Architecture | - System components and deployment architecture - Integration with Avaya Aura platform |
| Topic 3: Installation and Configuration | - Initial system setup and provisioning - Media server and call routing configuration |
| Topic 4: System Monitoring and Troubleshooting | - Logging and performance monitoring - Fault isolation and resolution procedures |
| Topic 5: Call Flow and Routing Design | - Vectoring and scripting concepts - IVR and call treatment logic |
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