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Updated: Aug 21, 2026

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Salesforce Service-Cloud-Consultant Exam Reference

What is the duration of the Service-Cloud-Consultant Exam

  • Passing Score: 67%
  • Length of Examination: 105 minutes
  • Format: Multiple choices, multiple answers
  • Number of Questions: 60

How much Service-Cloud-Consultant Exam Cost

The price of the Service-Cloud-Consultant exam is $200 USD.

Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Case Management: It delves into designing case management solutions, from creation to closure, including assignment, escalation, resolution, and disposition. It also covers case deflection strategies, service entitlements, milestones, assets, business hours, SLAs, and the capabilities and use cases of Service Cloud automation.
Topic 2
  • Contact Center Analytics: This topic involves the development of reports and dashboards in Salesforce to provide relevant information to different stakeholders, such as agents, managers, and executives.
Topic 3
  • Integrations: This topic explains the use cases and considerations for core Service Cloud integrations.
Topic 4
  • Industry Knowledge: This topic covers the key factors that influence contact center metrics and KPIs, the risks, benefits, and business challenges of meeting client's desired outcomes, as well as the industry standards and general capabilities of different service organizations.
Topic 5
  • Implementation Strategies: It focuses on the successful execution of a consulting engagement, including planning, requirements gathering, design, build, test, and documentation. It also covers deployment and training strategies, as well as considerations for data migration, data quality, data governance, and managing large data volumes.
Topic 6
  • Knowledge Management: The topic knowledge management explains the Salesforce Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices for creating, publishing, consuming, providing feedback, and archiving knowledge. It also covers the configuration of Knowledge to deliver service support and self-service processes.
Topic 7
  • Service Cloud Solution Design: The topic delves into the analysis of customer requirements to determine appropriate solution designs for the service agent experience and the customer experience, including interaction channels. It also covers the sub-topics of data security and compliance measures.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

Salesforce Service-Cloud-Consultant日本語 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Service Cloud Consultant Exam
Exam Number:Service-Cloud-Consultant
Related Certifications:Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Exam Format:Multiple-choice, Multiple-select, Scenario-based questions
Exam Price:USD 200 + applicable taxes
Real Exam Qty:60 scored + up to 5 unscored
Certificate Validity Period:2 years
Available Languages:English, Japanese, French, German, Spanish, Portuguese (Brazil)
Passing Score:78%
Exam Duration:105 minutes
Recommended Training:Trailhead: Prepare for Your Service Cloud Consultant Credential
Exam Registration:Salesforce Certification Registration
Sample Questions:Salesforce Service-Cloud-Consultant日本語 Sample Questions
Exam Way:Online proctored or onsite at authorized testing centers
Pre Condition:Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions
Official Syllabus URL:https://trailhead.salesforce.com/credentials/servicecloudconsultant

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