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Updated: Sep 03, 2026
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Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: manage cases and Knowledge Management; manage queues, entitlements, and service-level agreements; implement scheduling; implement Omnichannel for Customer Service; and manage analytics.
Microsoft MB-230 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Available Languages: | English, Portuguese (Brazil), French, Korean, Italian, German, Chinese (Simplified), Japanese, Spanish |
| Passing Score: | 700/1000 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 1 year (renewable via Microsoft Learn assessment) |
| Exam Price: | $165 USD (may vary by country/region) |
| Exam Format: | Best answer, Active screen / scenario-based questions, Multiple choice, Drag and drop, Case studies |
| Recommended Training: | Microsoft Learn MB-230 Learning Path Instructor-led training (Microsoft Dynamics 365 Customer Service) |
| Exam Registration: | MB-230 Exam Details Page Microsoft Certification Exam Registration (Pearson VUE) |
| Sample Questions: | Microsoft MB-230 Sample Questions |
| Exam Way: | Online proctored exam or onsite testing center via Pearson VUE |
| Pre Condition: | No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/ |
Career Path After Acing Microsoft MB-230 Exam
The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:
- Microsoft Architect;
- Dynamics Ax Developer;
- Dynamics Ax Solution Architect.
- Microsoft Dynamics CRM Architect;
- Microsoft Dynamics Consultant;
Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
How to Prepare For MB-230: Microsoft Dynamics 365 Customer Service Exam
Preparation Guide for MB-230: Microsoft Dynamics 365 Customer Service Exam
Introduction
Microsoft has given a certification track for IT professionals to get certified in Dynamics 365 Customer Service. The assessment is based on a rigorous exam using industry standard methodology to determine whether a candidate meets Microsoft's proficiency standards.
According to Microsoft, a Microsoft Certified Dynamics 365 functional consultants enables organizations to leverage responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction., Microsoft MB-230: Microsoft Dynamics 365 Customer Service Exam is designed for professional who are working in the IT industries as well as it focuses on the other candidates who want to prove introductory knowledge of Microsoft Dynamics 365
Certification is evidence of your skills, expertise in those areas in which you like to work. If candidate wants to work on MB-230: Microsoft Dynamics 365 Customer Service Exam and prove his knowledge, Certification offered by Microsoft. This Microsoft MB-230 Exam helps a candidate to validates his skills in MB-230: Microsoft Dynamics 365 Customer Service Exam Technology.
In this guide, we will cover the MB-230: Microsoft Dynamics 365 Customer Service Exam, MB-230: Microsoft Dynamics 365 Customer Service Exam Certified professional salary and all aspects of the MB-230: Microsoft Dynamics 365 Customer Service Exam Certification.
Microsoft MB-230 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Manage cases and knowledge | - Case management
|
| Analyze and improve customer service insights | - Reporting and dashboards
|
| Manage service level agreements (SLAs) and entitlements | - SLAs configuration
|
| Implement omnichannel for customer service | - Omnichannel setup
|
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