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Updated: Jul 25, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Related Certifications: | EXIN IT Service Management Specialist EXIN IT Service Management Professional |
| Certificate Validity Period: | No expiration (EXIN certifications are generally lifetime valid) |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Exam Price: | Varies by region (approximately €200–€300 equivalent) |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Recommended Training: | EXIN IT Service Management Foundation Training |
| Exam Registration: | EXIN Official Certification Registration |
| Sample Questions: | EXIN ITSM20F日本語 Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on region) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to IT Service Management | - Value creation through services - Concepts of service and service management |
| Continual Improvement | - PDCA cycle (Plan-Do-Check-Act) - Service improvement practices |
| Service Level and Supplier Management | - Supplier and external service management - Service Level Agreements (SLA) |
| ISO/IEC 20000 Framework | - Structure and requirements of ISO/IEC 20000 - Service Management System (SMS) |
| Service Management Processes | - Incident and service request management - Configuration management - Problem management - Change management - Release and deployment management |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. 構成ベースラインとは何ですか?
A) サービスプロバイダーの能力のベンチマーク
B) 構成監査レポート
C) リリースに割り当てられた変更リクエスト
D) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
2. 品質目標を達成することで何を改善できるでしょうか?
A) サービスの有効性
B) 関心のあるサプライヤーとの関係
C) 不正パティとの関係
D) 構成マネージャーの個人的な満足度
3. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?
A) 問題管理
B) インシデント管理
C) 可用性管理
D) 変更管理
4. サービスデスクに関連する最も一般的なプロセスは何ですか?
A) インシデント管理
B) サービスレベル管理
C) 構成管理
D) 変更管理
5. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?
A) 構成管理
B) リリース管理
C) 変更管理
D) 資産管理
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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