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Updated: Sep 14, 2026

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 2
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 3
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 4
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 5
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 6
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 7
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS)
Exam Name:ITIL 4 Foundation Examination
Exam Number:ITIL4 Foundation
Passing Score:65% (26 out of 40 questions)
Certificate Validity Period:No fixed expiry (subject to PeopleCert certification policy updates)
Exam Price:Varies by region and provider (typically ~£200–£400 GBP equivalent)
Available Languages:Japanese, Portuguese (Brazil), Spanish, English, German, Chinese (Simplified), Korean, French
Exam Format:Scenario-based questions (basic level), Multiple-choice, Closed book
Exam Duration:60 minutes
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Practice Manager
ITIL 4 Strategic Leader
Real Exam Qty:40 multiple-choice questions
Recommended Training:PeopleCert ITIL 4 Foundation Training
Exam Registration:PeopleCert Official ITIL Certification Page
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online proctored exam or authorized test center (PeopleCert)
Pre Condition:No formal prerequisites required. Recommended basic understanding of IT service management concepts.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation

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