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Updated: Aug 16, 2026

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 3
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Reference: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-20000/iso-iec-20000-foundation

PECB ISO-IEC-20000-Foundation Exam Overview:

Certification Vendor:PECB
Exam Name:PECB ISO/IEC 20000 Foundation Exam
Exam Number:ISO-IEC-20000-Foundation
Certificate Validity Period:3 years
Exam Duration:60 minutes
Available Languages:English, French, Spanish, Portuguese, Arabic
Related Certifications:PECB ISO/IEC 20000 Lead Implementer
PECB ISO/IEC 20000 Lead Auditor
Exam Format:Multiple choice questions, Closed book
Passing Score:70%
Real Exam Qty:40
Recommended Training:PECB ISO/IEC 20000 Foundation Training
Exam Registration:PECB Official Certification Page
Sample Questions:PECB ISO-IEC-20000-Foundation Sample Questions
Exam Way:Online proctored exam or authorized test center
Pre Condition:No formal prerequisites required for the Foundation exam
Official Syllabus URL:https://pecb.com

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