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Updated: Aug 25, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | HCSP-Presales-Service(AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Price: | $100 USD |
| Real Exam Qty: | 60 |
| Passing Score: | 600/1000 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Format: | Single-answer questions, Multiple-answer questions, True/False questions |
| Related Certifications: | HCSP-Presales-Service(AICC) Certification |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
| Exam Way: | Written exam, online or authorized test center. |
| Pre Condition: | Basic knowledge of AI customer service and Huawei enterprise solutions is recommended. |
| Official Syllabus URL: | https://e.huawei.com/en/talent/cert/#/careerCert |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 2: Huawei AICC Product Features | - AI Capabilities
|
| Topic 3: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Topic 4: Project and Sales Capability | - Presales Methodology
|
| Topic 5: AICC Solution Design and Scenarios | - Industry Solutions
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?
A) The IVR menu.
B) The network firewall.
C) The call recording system.
D) Agent State Management (e.g., setting the agent to "busy" on outbound calls).
2. Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?
A) Client-Server Architecture
B) Peer-to-Peer Architecture
C) Microservices Architecture
D) Monolithic Architecture
3. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?
A) Disk I/O (Input/Output Operations)
B) RAM Allocation
C) CPU Clock Speed
D) Network Bandwidth
4. In the context of AICC, what does "ACD" stand for?
A) Automated Call Director
B) Audio Codec Device
C) Automatic Call Distributor
D) Agent Call Desk
5. Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?
A) CTI Server
B) ICD Router
C) Natural Language Processing (NLP) Engine
D) Media Server
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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