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Updated: Sep 11, 2026
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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Introduction
Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.
For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.
Genesys GE0-601 Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Certified Genesys Engineer (CGEB) Exam |
| Exam Number: | GE0-601 |
| Real Exam Qty: | 90-100 |
| Exam Price: | $250 - $300 USD |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Choice, True/False, Multiple Select, Matching |
| Available Languages: | English |
| Related Certifications: | Genesys Certified Professional (GCP) PureConnect Certified Engineer |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70%-75% |
| Recommended Training: | Genesys Certified Engineer Learning Path PureConnect Administration Fundamentals |
| Exam Registration: | Genesys Certification Portal Genesys Education & Certification |
| Exam Way: | Online proctored or onsite testing center via Kryterion |
| Pre Condition: | Basic knowledge of contact center concepts, networking, telephony and Windows Server; recommended completion of Genesys PureConnect Fundamentals training |
| Official Syllabus URL: | https://www.genesys.com/en-gb/training-certification |
Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.
Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration and Security | 20% | - Dial Plan, SIP and Media Configuration - Security Settings and Access Control - User, Role, Workgroup and Station Management |
| Topic 2: Installation and Initial Configuration | 20% | - Deployment Requirements - Post-Installation Verification - Setup Assistant and Initial Configuration |
| Topic 3: ACD, Reporting and Maintenance | 15% | - Interaction Supervisor and Reporter Basics - Logs, Updates and Troubleshooting - ACD and Skills-Based Routing |
| Topic 4: PureConnect / Interaction Center Platform Overview | 20% | - System Architecture and Components - Server Roles and Dependencies - Licensing Model and Management |
| Topic 5: Interaction Attendant and Call Flow Design | 25% | - Voice Prompts and Scheduling - Attendant Interface and Structure - Routing and Queue Configuration - Auto Attendant and Menu Configuration |
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