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Updated: Sep 19, 2026
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SAP E-C4HYCP1811 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Product Support Processes > 12% | Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). |
| Configuration > 12% | Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. |
| Performance > 12% | Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. |
| Integration > 12% | Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products |
| General Support > 12% | Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. |
| Troubleshooting > 12% | Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). |
E-C4HYCP1811 Exam Certification Details:
| Duration: | 90 mins |
| Level: | Specialist |
| Sample Questions: | SAP E-C4HYCP1811 Exam Sample Question |
| Cut Score: | 55% |
| Languages: | English |
| Exam: | 40 questions |
SAP E-C4HYCP1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Product Support Specialist - SAP Commerce Cloud |
| Exam Number: | E-C4HYCP1811 |
| Related Certifications: | SAP Certified Application Associate - SAP Commerce Cloud SAP Certified Development Associate - SAP Commerce Cloud |
| Exam Duration: | 180 minutes |
| Exam Price: | USD 500 (varies by region) |
| Real Exam Qty: | 80 (approximate) |
| Passing Score: | Approximately 65% - 70% (SAP standard, may vary by exam version) |
| Certificate Validity Period: | Typically 1 year to 2 years depending on SAP certification policy |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | SAP Commerce Cloud Training SAP Learning Journey - Commerce Cloud |
| Exam Registration: | Pearson VUE SAP Exams SAP Certification Hub |
| Sample Questions: | SAP E-C4HYCP1811 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (Pearson VUE) |
| Pre Condition: | Basic knowledge of SAP Commerce Cloud and e-commerce processes is recommended; prior SAP Commerce certification is beneficial but not always required. |
SAP E-C4HYCP1811 Exam Description:
The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce product support role. The pre-requisite for this exam certification is P_C4HCD_1811 (SAP Certified Development Professional - SAP Commerce Cloud 1811 Developer) or P_C4HCD_1905 (SAP Certified Development Professional – SAP Commerce Cloud 1905 Developer). All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce located at: wiki.hybris.com and help.hybris.com . In order to access the sites above, you must be an SAP customer or partner.
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