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Updated: Aug 29, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Related Certifications: | SAP Certified Development Associate - SAP Customer Experience SAP Certified Application Associate - SAP Customer Experience |
| Exam Format: | Remote proctored, Scenario-Based Assessment, Open-book, AI-Guided Roleplay |
| Passing Score: | 60% |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 1 year |
| Real Exam Qty: | 82 |
| Exam Price: | 200 USD |
| Available Languages: | English |
| Recommended Training: | Becoming a Certified Solution Architect in SAP Customer Experience (Learning Journey) |
| Exam Registration: | SAP Learning Hub / Certification Hub |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online remote proctored, open-book, available 24/7 |
| Pre Condition: | No mandatory prerequisites; recommended experience with SAP CX solutions and architecture design |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Extensibility | 25% | - Data flow and system connectivity - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration - SAP Integration Suite |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Solution deployment and operations - Performance and scalability |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Commerce Cloud - SAP Sales Cloud - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys - SAP Service Cloud |
| Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
Which services are provided by SAP BTP Connectivity to integrate capabilities or data from the internet or your on-premise system landscape? Note: There are 2 correct answers to this question.
A. SAP Connectivity service
B. SAP Integration service
C. SAP API service
D. SAP Destination service
Question 2
You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.
A. Create
B. Get
C. Validate
D. Close
Question 3
What features does SAP API Management offer?
Note: There are 2 correct answers to this question.
A. Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
B. Providing comprehensive analytics capabilities to understand the various patterns of API consumption
C. Exposing data with external ecosystems to generate new revenue streams (data as a service)
D. Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)
Question 4
You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.
A. Pod
B. Replica Set
C. Event
D. API Rule
Question 5
Which of the following definitions describes an extension in SAP Commerce Cloud?
A. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
B. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
C. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
D. It is a side-by-side app integrated within the SAP Commerce Cloud core component.
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: A,B | Question 3 Answer: B,C | Question 4 Answer: C,D | Question 5 Answer: B |
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