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Updated: Aug 09, 2026
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SAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Exam Price: | $500 USD / €450 EUR |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Passing Score: | 68% |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Retired, no longer active |
| Real Exam Qty: | 80-88 |
| Recommended Training: | SAP Training Shop SAP Learning Hub |
| Exam Registration: | Pearson VUE SAP Certification Hub |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Field Service Management concepts; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_c4hfsm_91-sap-certified-application-associate-sap-field-service-management-19q1 |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Service call lifecycle - Forms, reports, and documentation |
| Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Security and permissions - Smart forms and customizations |
| Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
A) Outage protection
B) Sophisticated cloud firewall
C) Hardware redundancy control
D) SSL- encrypted cloud communication
2. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) Checkout Feature
B) GPS tracking Feature
C) Check in Feature
D) Activity Feedback Feature
E) Workflow Steps Feature
3. On which mobile phones can you install the FSM App? Choose Three correct answers.
A) Windows Phone
B) Apple 'Phone X
C) Blackberry
D) Samsung Galaxy S9
4. Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.
A) Enter materials used
B) Create technician skills
C) Release assignments
D) Define core hours.
5. How do I resolve ERP synchronization errors? Choose Three correct answers.
A) First identify the problem and whether you need to correct something in the ERP.
B) After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
C) In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
D) After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
E) Go to the Administration app and resolve the issues there.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: A,B,D | Question # 4 Answer: C,D | Question # 5 Answer: A,B,D |
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