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Updated: Jun 18, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce Certified Agentforce Specialist Sample Questions:
1. A customer service representative is looking at a custom object that stores travel information.
They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?
A) Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
B) Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
C) Invoke a flow which makes a call to external data to create a Knowledge article.
2. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?
A) Run a report on the Platform Debug Logs.
B) Query the Agent log data using the Metadata API.
C) Run Agent Analytics.
3. Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?
A) AlAgentInteraction
B) AlAgentSession
C) AlAgentInteractionMessage
4. Universal Containers has set up a Service Agent to allow customers to look up their order status.
The topic setup includes:
Name: Order Inquiry
Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days.
Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days.
Which information will be used by the Agentforce reasoning engine to choose this topic?
A) Topic Name and Scope
B) Topic Name and Classification Description
C) Classification Description and Scope
5. Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?
A) Recreate the flow using the Agentforce agent user.
B) Assign the Manage Users permission to the Agentforce Agent user.
C) Assign the Run Flows permission to the Agentforce Agent user.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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