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Updated: Sep 11, 2026
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Exam 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills
Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.
Microsoft 77-731 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Outlook 2016: Core Communication, Collaboration and Email Skills |
| Exam Number: | 77-731 |
| Available Languages: | Dutch, Spanish, Korean, German, Arabic (Saudi Arabia), French, Chinese (Simplified), Japanese, Chinese (Traditional), English |
| Exam Price: | Approx. $100 USD (varies by region) |
| Exam Format: | Performance-based, Task-based simulation |
| Certificate Validity Period: | Valid for lifetime |
| Exam Duration: | 50 minutes |
| Real Exam Qty: | 30-35 |
| Related Certifications: | Microsoft Office Specialist: Office 2016 Microsoft Office Specialist: Outlook 2019 / 365 |
| Passing Score: | 700 (scaled score, range 1-1000) |
| Recommended Training: | Microsoft Official Learning Path |
| Exam Registration: | Microsoft Official Exam Page Certiport Registration |
| Sample Questions: | Microsoft 77-731 Sample Questions |
| Exam Way: | Online proctored or onsite at Certiport authorized testing centers |
| Pre Condition: | No required prerequisites; recommended 150 hours of instruction and hands-on experience with Outlook 2016 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/77-731/ |
Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:
- MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
- The MOS 2016 exam format incorporates multiple projects.
Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016
Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx
Skills measured
- Manage the Outlook environment for productivity (20-25%)
- Manage schedules (35-40%)
- Manage messages (35-40%)
- Manage contacts and groups (10-15%)
Microsoft 77-731 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage schedules | 35-40% | - Manage meeting requests and responses - Create and manage calendars - Share and update calendars - Manage tasks and notes - Create appointments, meetings, and events |
| Manage messages | 35-40% | - Apply rules and Quick Steps - Configure message tracking and delivery options - Insert items and attachments - Create and format email messages - Organize and manage messages |
| Manage contacts and groups | 10-15% | - Create and edit contacts - Share and update contact information - Create and manage contact groups |
| Manage the Outlook environment for productivity | 20-25% | - Perform search operations - Customize Outlook settings - Configure mail and reading options - Print and save items |
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