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Updated: Sep 17, 2026
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Related Certifications: | 74950X Avaya Oceana® Solution Integration Exam ACSS – Avaya Oceana Solution Support Certification |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 65-70 |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Delivered through Avaya Pearson VUE testing centres or online proctored. |
| Pre Condition: | Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended. |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Support and Troubleshooting | - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections |
| Interaction Management | - WorkRequestIds, Context and Contact Identifiers - Inter-component Interaction Routing - Interaction Logging and Tracing |
| Component Support Operations | - Orchestration and Resource Controllers (ORC) - Unified Agent Controller (UAC) Support - Call Server Connector (CSC) Support |
| Avaya Oceana Solution Overview | - Role of Unified Collaboration Model (UCM) - Engagement Designer (ED) Workflows - Architecture and Core Components |
Avaya Oceana® Solution Support Sample Questions:
Which statement describes the function of the Unified Collaboration Model (UCM)?
- A. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
- B. It is a normalized model for all resources and Interactions that provides states for resources and interactions.
- C. It is an agent selection component based on attribute matching across all channels.
- D. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
Correct Answer: B 🗳️
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
- A. Ingress VDN
- B. RONA VDN
- C. Transfer VDN
- D. Routing VDN
Correct Answer: D 🗳️
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
- A. Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
- B. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
- C. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
- D. UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
- E. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
Correct Answer: B,D 🗳️
Which statement describes the function of the Context Store Snap-in?
- A. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
- B. It is a normalized model for all resources and interactions that provides states for resources and interactions.
- C. It is an agent selection component based on attribute matching across all channels.
- D. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
Correct Answer: C 🗳️
Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?
- A. It should match the Communication Manager host name.
- B. It should match the Communication Manage FQDN.
- C. It should match the Switch Connection Name in the AES server.
- D. It should match the Communication Manager IP address.
Correct Answer: C 🗳️
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