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Updated: Sep 26, 2026
No. of Questions: 96 Questions & Answers with Testing Engine
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Avaya 72201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Core Components Support Certified Exam |
| Exam Number: | 72201X |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Avaya Aura Core Components |
| Exam Format: | Scenario-Based Questions, Multiple Answer Multiple Choice, Single Answer Multiple Choice |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 70 |
| Exam Duration: | 90 minutes |
| Sample Questions: | Avaya 72201X Sample Questions |
| Exam Way: | Online proctored exam or authorized Avaya/Pearson VUE testing center. |
| Pre Condition: | Recommended completion of Integrating Avaya Aura® Core Components training or equivalent experience. Basic knowledge of SIP, VoIP, and Avaya Aura solutions is recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Call Flow Analysis | 15%-20% | - Call Processing
|
| Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
Avaya Aura® Core Components Support Certified Sample Questions:
Where can the alarm status of all Session Managers be viewed at a glance in Avaya Aura?
- A. Session Manager SIP Entity
- B. Session Manager Administration
- C. System Manager Dashboard
- D. Session Manager Dashboard
- E. SIP Entity Monitoring
Correct Answer: D 🗳️
In addition to System Parameters IP options in Communication Manager, System Manager SIP User Communication Profile (remote worker settings), and Media Server (AAMS) Public Network settings, which other area may require troubleshooting for a remote worker connected to a public network, over an office worker connected to the corporate private network?
- A. Media Server (AAMS) Private Network settings
- B. SIP User Profiles in System Manager
- C. System Parameters sip options in Communication Manager
- D. Session Border Controller configuration
- E. Firewall rules on the remote worker's device
Correct Answer: D 🗳️
Which two statements are true regarding Full and Half call model processing in Avaya systems?
- A. Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
- B. Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
- C. Avaya Aura Session Manager (SM) always performs Full call model processing.
- D. Avaya Aura System Manager (SMGR) performs Full call model processing.
- E. Avaya Aura Session Manager (SM) always performs Half call model processing.
Correct Answer: A,E 🗳️
Which three SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura Communication Manager (CM)? (Choose three.)
- A. OPTIONS
- B. SUBSCRIBE
- C. INVITE
- D. CANCEL
- E. NOTIFY
- F. REGISTER
Correct Answer: A,B,E 🗳️
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In which five states can an Avaya Aura System Manager (SMGR) Alarm exist? (Choose five.)
- A. Cleared
- B. Active
- C. Raised
- D. Ignored
- E. Closed
- F. Pending
- G. Acknowledged
- H. Resolved
Correct Answer: A,B,C,G,H 🗳️
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