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Updated: Sep 06, 2026
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Cisco 640-461 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Introducing Cisco Voice and Unified Communications Administration |
| Exam Number: | 640-461 |
| Related Certifications: | Cisco CCNA Voice |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 75 minutes |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Answer, Simulation |
| Real Exam Qty: | 55-65 |
| Exam Price: | USD 150 |
| Sample Questions: | Cisco 640-461 Sample Questions |
| Exam Way: | Delivered at authorized Pearson VUE testing centers during its active lifecycle. |
| Pre Condition: | No formal prerequisite. Basic networking knowledge equivalent to CCENT/CCNA is recommended. This exam was designed as an entry-level exam for Cisco Voice technologies and has been retired. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/retired.html |
Cisco 640-461 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco Unified Communications Manager Express | - Manage user and device settings - Configure IP phones and extensions - Configure Cisco Unified CME |
| Topic 2: Cisco Unified Communications Fundamentals | - Identify voice and IP telephony components - Understand VoIP concepts and protocols - Describe Cisco Unified Communications architecture |
| Topic 3: Voice Gateways and Dial Plans | - Connect to PSTN services - Configure voice gateways - Implement dial peers and dial plans |
| Topic 4: Monitoring and Troubleshooting | - Troubleshoot common Unified Communications issues - Use diagnostic and monitoring tools - Verify voice network operation |
| Topic 5: Cisco Unity Express Administration | - Manage users and mailboxes - Configure voicemail features - Perform backup and maintenance tasks |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
MGCP gateway is registered with Cisco Unified Communications Manager, but does not appear in the Cisco Unified Communications Manager Administration Page. Which performance and monitoring service must be restarted?
- A. Cisco IP Manager Assistant
- B. Cisco RIS data collector
- C. Cisco DirSync
- D. Cisco Bulk Provisioning Service
Which method is used by Cisco Unified Communications Manager to provide IP phone line status information to Cisco Unified Presence?
- A. SCCP Station Call information
- B. XML-via-HTTP signaling
- C. SIP Publish
- D. LDAP synchronization
- E. Cisco Unified Communications Manager IP Phone Service Device Info
Which report can be generated by using the User Reports feature of the CAR tool?
- A. Top N
- B. Malicious Call Details
- C. CDR Error
- D. Traffic
- E. FAC/CMC
Explanation: Only visible for ActualTestsQuiz members. You can sign-up / login (it's free).
Which level of users in Cisco Unified Communications Manager CDR Analysis and Reporting an generate reports for quality of service?
- A. managers
- B. administrators
- C. individual users
- D. auditors
Which web-based tool is used to access Cisco Unified Communications Manager CDR Analysis and Reporting?
- A. Cisco Unified Serviceability
- B. Cisco Unified CM Administration
- C. Cisco Unified Reporting
- D. Cisco Unified CDR Administration
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