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Updated: Aug 01, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Exam Format: | Multiple choice, Scenario-based design questions |
| Real Exam Qty: | 60-75 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Solution Specialist (ACSS) Avaya Aura Core Components |
| Available Languages: | English |
| Exam Duration: | 90-120 |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design Considerations | - Design principles
|
| Reporting and Administration | - System administration
|
| Avaya Aura Architecture Overview | - Core platform components
|
| Elite Multichannel Solution | - Customer interaction workflows
|
| Integration and Connectivity | - System integration
|
| Avaya Call Center Elite Fundamentals | - Agent and skill management
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
A) ASP 130
B) ASP 120
C) ASP 110
D) ASP 100
2. A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
A) Advanced Call Vectoring
B) Expert Agent Selection
C) Best Service Routing
D) Business Advocate
3. Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
A) Avaya Aura® Application Enablement Services
B) Avaya Aura® Media Server
C) Avaya Aura® Session Manager
D) Avaya Aura® Session Border Controller
4. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
A) Public Delivery
B) Hybrid
C) CPaaS Delivery
D) Private Delivery
5. An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)
A) Avaya Agent for Desktop (AAfD)
B) Agent Map
C) Avaya one-X® Agent
D) Agent Desktop Displays (ADD)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A,C |
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