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Updated: Sep 09, 2026
No. of Questions: 124 Questions & Answers with Testing Engine
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Reference: https://downloads.avaya.com/css/P8/documents/100178575
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Avaya 3309 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3309 |
| Passing Score: | 67% |
| Certificate Validity Period: | 24 months |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Price: | ~$125 USD |
| Related Certifications: | Avaya Aura Experience Portal with POM |
| Real Exam Qty: | 60-70 |
| Exam Format: | Multiple Response, Multiple Choice |
| Recommended Training: | Implementing Avaya Aura Experience Portal with POM |
| Exam Registration: | Avaya Learning Pearson VUE Registration |
| Sample Questions: | Avaya 3309 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | No formal prerequisites; hands-on experience with AAEP and POM recommended |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100178575 |
Avaya Aura Experience Portal with POM Implementation and Maintenance 3309 Exam
Avaya Aura Experience Portal with POM Implementation and Maintenance 3309 Exam related to Avaya Aura Experience Portal with POM Implementation and maintenance and credits towards Avaya Aura Experience Portal with Proactive Outreach Manager Certification. This exam validates the ability to provide general information about the product overview and the integration with other products, determine the database that you want to use and whether you want to install the database on a local server or a remote server. It also deals with the ability to verify the username you specify before you try to connect to the POM database and install POM on an unsupported Avaya Aura Experience Portal version the installer quits. Implementation Engineers, Field Technicians and Business Partners usually hold or purse this certification and you can expect the same job role after completion of this certification.
Certification Path
The Avaya Aura Experience Portal with POM Implementation and Maintenance certification path includes only one 3309 certification exam.
Avaya 3309 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Preparation | 20% | - Licensing and capacity planning - Deployment models and zone configuration - Avaya Aura Experience Portal (AAEP) architecture - POM system requirements and prerequisites |
| Topic 2: Troubleshooting | 10% | - Resolving connectivity and service issues - POM campaign and dialing problems - Log analysis and diagnostic tools - Certificate and security errors |
| Topic 3: Maintenance & Backup | 15% | - Performance monitoring and health checks - High availability and redundancy - System updates and patch management - Database backup and restore procedures |
| Topic 4: Administration & Campaign Management | 25% | - POM campaign creation and scheduling - Reporting and analytics configuration - User and role management - Dialing modes and contact strategies |
| Topic 5: Installation & Configuration | 30% | - Configuring Orchestration Designer integration - Installing AAEP and Media Processing Platform (MPP) - Setting up email, SMS and voice services - POM installation on EPM server - Certificate exchange and security setup |
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