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Updated: Jul 30, 2026
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Oracle 1Z0-1037-21 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Knowledge Management 2021 Implementation Essentials |
| Exam Number: | 1Z0-1037-21 |
| Passing Score: | 64% |
| Exam Price: | USD $245 |
| Certificate Validity Period: | 18 months from certification date |
| Exam Format: | Multiple Choice, Single Answer, Multiple Answer |
| Real Exam Qty: | 55 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Oracle B2C Service Knowledge Management Cloud |
| Recommended Training: | Oracle Knowledge Management 2021 Implementation Training Oracle Cloud Applications Learning Subscription |
| Exam Registration: | Pearson VUE Oracle Registration Oracle University Exam Page |
| Sample Questions: | Oracle 1Z0-1037-21 Sample Questions |
| Exam Way: | Online proctored or onsite testing center via Pearson VUE |
| Pre Condition: | No mandatory prerequisites; recommended working experience with Oracle B2C Service Knowledge Management solutions |
| Official Syllabus URL: | https://education.oracle.com/oracle-knowledge-management-2021-implementation-essentials/pexam_1Z0-1037-21 |
Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Knowledge Advanced | 35% | - Advanced Configuration
|
| Common B2C Service Features | 15% | - General Platform Functionality
|
| B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
| Reports and Analytics | 15% | - Knowledge Reports
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Which two actions must you perform to configure the Social Monitor? (Choose two.)
A) Add or update profiles to include permission to add themes and clustering.
B) Add or update navigation sets to include the Social Monitor navigation button and component.
C) Addor update profiles to include the Social Monitor permissions.
D) Setup a Social Monitor search schedule.
E) Add of update a list of favorites.
F) Add or update staff accounts to use profile that include Social Monitor permissions.
2. You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?
A) Cross tab report
B) Dashboard
C) Custom report with slice bucket
D) Linked report
3. Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
A) Questions with High Score Answer
B) Article Aging
C) Words without Concepts
D) Search Accuracy
E) Click-ThoughRate of External Documents
4. Which two statements are true about the Connect Common Object Model? (Choose two.)
A) CRUD operations can be performed on sub-objects only through their parent primary object.
B) Sub-objects contain only primitive data types.
C) An array object is a collection of primary objects.
D) Primary objects have only independent life cycles.
E) Primary objectscontain either primitive data types or sub-objects.
5. What is the purpose of an SLA in Knowledge base?
A) to provide access to theanswers based on the customer service level agreement matching the answers' access level
B) to rank customers based on the number of answers posted in a forum based on the service level
C) to give permission to users to add questions in a forum based on the service level
D) to group and refine related answers based on the product and the service level
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A | Question # 3 Answer: B,C,E | Question # 4 Answer: A,D | Question # 5 Answer: A |
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